How to Submit a Support Ticket

Need help with something? Getting support is easy! Our helpdesk system uses email to track and manage all support requests.

This guide will show you the simple steps to submit a support ticket via email.

Step 1: Send Us an Email
To get started, simply send an email to our support address: support@fuelhelpdesk.com or visit our contact us page.

Step 2: Use a Clear Subject Line
The subject line of your email becomes the title of your support ticket. Make it as clear and concise as possible. This helps us understand your issue at a glance and gets your request to the right person faster.

Bad Subject: "Help!" or "Problem"

Good Subject: "Issue with login on the website" or "Question about my recent order"

Step 3: Include the Details in the Body
In the body of the email, please provide as much information as you can.

• What is the problem? Describe what you're experiencing in detail.

• What were you trying to do? Explain the steps you took leading up to the issue.

• Are there any error messages? If you see a message on your screen, copy and paste it or take a screenshot and attach it to your email.

• Include any relevant files or screenshots. This can be extremely helpful for us to understand your issue.

Step 4: Keep the Conversation in the Same Email Thread
Once you send your email, you will receive an automatic reply with a ticket number in the subject line, like [#1234]. Please always reply to this email thread to add more information or to respond to our questions. This ensures all your messages stay linked to the same ticket, so nothing gets missed.

That's it! By sending a clear and detailed email, you've submitted your request and we'll be in touch soon.